Conversation One

　　W: Hi. What can I do for you?

　　M: Yes, I’d like to return this shirt for a refund. I bought it last week。

　　W: Well, could you tell me what seems to be the problem?

　　M: The first time I washed and dried it, the thing shrank at least four sizes。

　　W: Oh, I see, don’t you follow the washing instructions? You see on the label: to hand wash it then to dry it on low heat。

　　M: How do I know this? The label is written in French!

　　W: I’m sorry to hear that. But what I can do is allow you to exchange the shirt for another one。

　　M: I don’t want to exchange it for anything! I just want my money back。

　　W: Well, I can give you credit on your next purchase or a discount and since the item you purchased was on clearance, we can’t give you a refund。

　　M: What? A clearance item! I don’t know about this。

　　W: I guess you didn’t read our ad. Look here is the ad and the information about the clearance sale is at the bottom。

　　M: Where? Where? That small print! You need an electron microscope to see those words。

　　W: And anyway, you can only return items with a receipt within six days, but unfortunately, that was yesterday in your case。

　　M: Ok. Ok. I give up. Take your shirt. You can open up a pet store and sell it as a cat shirt。

　　Questions 19 to 22 are based on the conversation you have just heard。

　　19. Why did the man want to return the shirt?

　　20. What did the store clerk not offer to do for the man?

　　21. Which of the following is not the reason that the store clerk didn’t return the money to the customer?

　　22. How about the result?

　　Conversation Two

　　W: Hello, Tom! How are you?

　　M: Good! What about you?

　　W: Fine. Tom, you didn’t show up yesterday evening, did you?

　　M: I’m sorry about that. I had planned to go to your party, but I was caught up by a TV program about Natalie. I could not help sticking to the conversation until it was too late for your party。

　　W: Natalie?

　　M: Yes, she is a US talk show hostess, she is really great! Oh, come on! Haven’t you ever heard of her?

　　W: Oh, I remember. She is very famous in US, and she is enormously influential. She must have a distinguished family background, don’t you think so?

　　M: No. On the contrary, her birth place was notorious for its poverty. But she studied hard and worked hard and later she became America’s first African-American news anchor。

　　W: She is wonderful! Have you been watching her talk show for a long time?

　　M: Of course! I like her very much. She is frank and genuine. She never spreads gossip!

　　W: That would make a difference among all the trash TV we have today。

　　M: Yes. That program I watched last night will be shown again this afternoon。

　　W: Really? I will make sure not to miss it! Bye for now!

　　M: See you later!

　　Questions 23 to 25 are based on the conversation you have just heard。

　　23. Why didn’t the man show up yesterday evening?

　　24. Who is Natalie?

　　25. Which of the following statements is NOT true according to the conversation?